• Agency Operations Manager

    Job Location US-IL-Chicago
    Job ID
  • Overview

    Data + Design. It's how we work.


    We believe in designing brand experiences that motivate people to buy and act. Our Buy Design process was built for this mission. With Centric, our data-driven model, at the center, Buy Design unites and powers the forces of science and creativity so that we deliver value at every touchpoint, inspiring people to buy into your brand and products


    We seek a seasoned Agency Operations Manager to fill a newly created role in our downtown Chicago office. This position will partner with our Executive Director of Global Operations, our finance team and other key team members to lead and manage key operational tasks for the office. This is a client facing position.


    Responsibilities include:

    • Leading key monthly meetings
    • Collaborate with internal departments and other partner agencies
    • Partnering with operations data analyst to craft production, utilization, project performance metrics and other key presentation materials and reports for client governance meetings
    • Managing monthly 9-box reporting requirements
    • Prepare, lead, review and recap quarterly cross agency operations meetings
    • Serve as liaison for regional offices
    • Issue, manage, tabulate and present results for annual client surveys
    • Manage quarterly IT security processes
    • Also responsible for some general office management and employee training initiatives
    • Special projects and additional tasks as assigned
    • Experienced creating and crafting approach for custom reports to meet new client objectives or requests


    An Agency Operations Manager generally has 5+ years of experience in operations managment in an agency setting.



    • Integrated agency team experience in an operations capacity required
    • Global and CPG category experience a plus as is shopper marketing experience
    • Scope of work creation and management experience required
    • Excellent presenter and communicator; experienced and comfortable working with senior level clients
    • Able to simplify the complex and communicate succinctly
    • Comfortable working in a fast paced and high stress environment
    • Highly skilled in excel
    • Able to work in Keynote and PowerPoint
    • Mac savvy



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